Privacy Policy

Your data, your control. We keep it secure.

Loot Payments is committed to protecting your privacy and ensuring your personal information remains secure and confidential.

WHAT WE COLLECT

Loot Payments collects and holds information about you and your interactions with us including when you apply for, enquire about or use our products or services, participate in promotional activities, contact us by any means or visit our website.

PERSONAL INFORMATION

We collect information about your identity, contact details, identification information such as directorships, passport number, Australian citizenship certificate number, your gender and relationships with other people, tax residency status, your transaction information for any Loot Payments products you hold and other financial information which you provide to us or authorise us to access from third parties.

CREDIT INFORMATION

We may collect credit related identification information such as name, date of birth, current or previous address, name of current employer, drivers licence number, Internet Protocol (IP) addresses and unique device identifiers (UDIDs). We may also collect information such as type and amount of credit sought, publicly available information about your creditworthiness, default information, repayment history information, payment information in relation to overdue payments and personal insolvency information.

WEBSITE & DIGITAL DATA

When you use our internet based portals, interact with our advertisements or visit our website, we may use cookies, pixel tags, web beacons or similar technology to collect data about how you use our services. This data may include which pages you visit, the time and date of your visit, your IP address, location information, information about your device and operating system, username, name, email addresses, browser type, mobile device identifier, referring URLs and information on actions taken on our digital assets.

WHY WE COLLECT IT

We collect, hold, use and disclose personal and credit information to establish your identity, assess applications, provide and manage our products and services, enhance your experience, conduct our business, and comply with legal requirements.

To establish your identity and assess applications for our products and services
To provide, administer and manage our products and services including processing transactions
To understand how you use our products and enhance your experience
To identify and control or minimise risks to our products and services
To monitor suspicious or fraudulent activity, including unauthorised transactions

To establish your identity and assess applications for our products and services
To provide, administer and manage our products and services including processing transactions
To understand how you use our products and enhance your experience
To identify and control or minimise risks to our products and services
To monitor suspicious or fraudulent activity, including unauthorised transactions

YOUR PRIVACY RIGHTS

You have certain rights regarding the personal information we maintain about you. We offer you choices about what personal information we collect from you, how we use that information, and how we communicate with you.

ACCESS

Request a copy of your personal data

CORRECTION

Update or correct your information

DELETION

Request deletion of your data

PORTABILITY

Export your data in a usable format

SECURITY & RETENTION

HOW WE PROTECT YOUR DATA

Loot Payments is committed to keeping information secure and will take all reasonable precautions to protect information from unauthorised access, interference, modification, disclosure, loss, misuse or alteration.

Physical Security

Secure data stores with locks and security systems

Network Security

Password controls and restricted access to authorized staff

Retention Policy

Data retained for at least 7 years after relationship ceases

COOKIES & TRACKING

We use cookies and similar technologies to enhance your experience and understand how you interact with our services.

ESSENTIAL

Essential cookies enable you to securely access and navigate within the site and its functionalities. These collect session ID, security tokens and authentication data.

ANALYTICS

Analytics cookies help us understand site performance and user behavior. They collect device information, IP addresses, page visits, and usage patterns.

ADVERTISING

Advertising cookies are provided to third-party advertisers including Microsoft Advertising to present you with relevant offers tailored to your interests.

ECOMMERCE SPECIFIC TERMS

MERCHANT INFORMATION

For merchants participating in the Loot Payments eCommerce, we collect personal information from merchants and their service providers, developers and/or admins during account creation. This includes first name, last name, tax ID, date of birth, phone number, social security number, address, government issued ID number, bank account information, email address, username, password, and security questions.

DEVELOPER ACCOUNTS

If you create a developer account in connection with the Loot Payments eCommerce, we collect personal information including first name, last name, email (which doubles as username), and password to operate your account.

CUSTOMER PAYMENTS

We may also process personal information of individuals who make payments through the Loot Payments eCommerce on behalf of merchants. There are specific obligations that apply to merchants with respect to personal information about individuals making payments, which are described in our terms and conditions.

GDPR & COMPLIANCE

Loot Payments abides by the Australian Privacy Principles and the European Union General Data Protection Regulation (GDPR) where applicable. We handle information responsibly and in accordance with applicable legal requirements.

EU RESIDENTS

If you are an individual in the European Union, we collect and process information about you only where we have a legal basis for doing so under the GDPR. You have the right to withdraw your consent at any time.

OVERSEAS DISCLOSURE

We may disclose personal information to overseas third parties located in the United States, India, New Zealand, Ireland, the Netherlands, Singapore and China for service provision and analytics purposes.

PRIVACY POLICY